Page 193 - AR BRIDS 2022 - EBOOK - FINAL

PT BRI DANAREKSA SEKURITAS
2022 Integrated Annual Report

Upaya Keterlibatan Pemangku Kepentingan
Stakeholders Involvement

Kategori Pemangku Metode Pelibatan Topik Kunci dan Isu Utama yang Frekuensi Pelibatan
Kepentingan Dibahas Frequency of
Stakeholders Involvement Method Topic/Issue Discussion Involvement
Pemegang Saham Rapat Umum Pemegang Tata kelola perusahaan, Tahunan, periodik
Shareholders Saham (RUPS) pengembangan usaha, laporan Annual, periodic
General Meeting of tahunan dan laporan keberlanjutan
Shareholders (GMS) Perusahaan, Aksi Korporasi
Corporate governance, business
development, company annual report
and sustainability report, Company
Action
Nasabah/Investor Layanan pengaduan Informasi terkait produk, layanan Setiap saat apabila
Customer/Investor nasabah, survei kepuasan kepada nasabah, penanganan keluhan diperlukan
pelanggan, media sosial dan pengaduan nasabah, saran untuk As needed
Perusahaan peningkatan layanan kepada nasabah
Customer complaint service, Information related to products,
Customer satisfaction customer services, handling customer
survey, social media of the complaints, suggestions to improve GOVERNANCE CORPORATE
Company customer services
Karyawan • Forum komunikasi Kesejahteraan dan remunerasi Sesuai Kebutuhan
Employee manajemen dan karyawan karyawan, lingkungan kerja yang As needed
• Kegiatan pelatihan dan/ layak dan aman, praktik kesetaraan
atau pendidikan internal dan tanpa diskriminasi, karir dan
• Employee communication pengembangan karyawan
forum with management Employee welfare and remuneration,
• Internal training and/or decent and safe work environment,
education activities equal and non-discriminatory
practices, employee career and
development
Pemerintah/Regulator • Penyampaian terkait Kepatuhan terhadap hukum dan Sesuai Kebutuhan
Government/Regulator pelaporan kepatuhan peraturan yang berlaku As needed
terhadap regulasi Compliance with applicable laws and
• Forum sosialiasi terkait regulations
regulasi terbaru
• Submission linked to
regulatory compliance
reporting
• Social forum connected
with the latest regulations.
Mitra Bisnis Pelaksanaan kontrak Proses pengadaan barang dan jasa Sesuai Kebutuhan
Partners pengadaan barang dan jasa yang adil dan transparan, seleksi As needed
Executing procurement dan evaluasi secara objektif dalam
contracts for goods and pemilihan mitra bisnis, hubungan yang
services. saling menguntungkan
Fair and transparent procurement
process, objective selection and
assessment in choosing business
partners, mutually beneficial
relationship
Masyarakat Forum komunikasi Penyelesaian konflik dan penyampaian Sesuai Kebutuhan
Community masyarakat Pelaksanaan keluhan masyarakat, pelaksanaan As needed
kegiatan Tanggung Jawab program tanggung jawab sosial dan
Sosial dan Lingkungan (TJSL) lingkungan kepada masyarakat
Communication forum to the Conflict resolution & public complaint
community Implementation filing, implementation of Corporate
of Corporate Social Social Responsibility (CSR) programs to
Responsibility (CSR) the community 2022 Integrated Annual Report PT BRI DANAREKSA SEKURITAS

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