System Handling Policy

In terms of handling problems/disasters to the PT BRI Danareksa Sekuritas system, the Company refers to the Risk Management Committee Decree Policy No. 015-KPR-2023 Concerning the Business Continuity Plan (BCP) Policy.

1. Disaster
A disaster is an event that causes a negative impact on the company in providing services and business operations. Based on the risk analysis, there are two groups of disasters that may occur to the Company, namely:
a. System: system failure including Remote Trading networks, Back Office systems, and Front Office system failures.
b. Force major: natural disasters or things beyond control such as: earthquakes, floods, fires, riots, disease outbreaks, terrorism.

The limitations of disasters included in the scope of this BCP are assuming:
a. The Financial Services Authority (OJK) and Self Regulatory Organizations (such as BEI, KSEI, and KPEI) operate and carry out their functions.
b. Payment Bank and Custodian Bank operate and perform their functions.

2. Disaster Level
To provide the same understanding for the Company in declaring a disaster, the disaster is classified into 4 levels based on the magnitude of its impact on the Company's operations. The classification is:

a. Level 0 - service services are running normally;
b. Level 1 - service services are slightly disrupted, but operational activities of the main business functions are still running;
c. Level 2 - service services are disrupted, where operational activities of most of the main business functions are not running, which causes the company to only be able to provide minimal services;
d. Level 3 - service services are disrupted, where operational activities of all main business functions are not running at all.

3. Disaster Announcement and BCP Activation
The disaster and its status are announced by the Company's President Director based on recommendations generated through an assessment of an incident by BCT to employees through available means. Declaration is made when the disaster is at level 2 or 3 and also indicates that the BCP is officially activated.

4.     System Handling Information to Customers

4a. System Error

In the event of a problem that falls under the "System" disaster group such as system failure including Remote Trading network, Back Office system, and Front Office system failure, the Company will coordinate internally to resolve the system disruption and instruct online dealers to accept customer orders.

The BRIDS Call Center Team will inform customers about the system error via email and provide contact information. Affected customers are asked to contact the Online Dealer and provide stock transaction instructions after receiving contact from the BRIDS Call Center team.

4b. Force Major

When a problem occurs that falls under the category of "Force Major" disasters such as natural disasters or things beyond control such as: earthquakes, floods, fires, riots, disease outbreaks, terrorists, and the Disaster Recovery Center (DRC) server has been implemented, the BRIDS Call Center team will inform customers via email, and customers will be advised to switch to the backup system or DRC via the BRIGHTS application, in the following manner:
•     Select the "settings" menu on the BRIGHTS Pro or BRIGHTS Easy log in page;

• Check the “DRC Line” box and select the “confirm” button on BRIGHTS Pro or the “Apply” button on BRIGHTS Easy; and
• Log in again.

5. Other Information
For further information and follow-up, customers can contact the BRIDS Call Center service via telephone at (021) 1500 688 or email to callcenter@bridanareksasekuritas.co.id.